Return & Claims Policy

At LootSale.shop, we are committed to ensuring your satisfaction with every purchase. However, due to the nature of our products and to maintain a smooth claims process, please carefully review our return and claims guidelines:

1. Claim Requirements:

• Mandatory Video Proof:
  When launching a claim regarding a faulty or incorrect item, customers must provide video proof clearly demonstrating the issue.

  • The video must show the product and explain or demonstrate the fault.

  • Verbal descriptions alone will not be accepted without accompanying video evidence.

• Timeframe for Claims:
  Claims must be filed within 48 hours of parcel delivery.

  • Claims made after 48 hours will not be eligible for review or acceptance.

2. Non-Returnable Items:

Certain types of products are non-returnable and non-refundable, including:

• Items damaged due to misuse.

• Products customized according to customer specifications.

• Clearance or sale items unless proven defective upon delivery (with video proof).

3. Process for Filing a Claim:

• Contact our support team at support@lootsale.shop or via WhatsApp at +92 335 5466812.

• Attach the order number and video proof clearly showing the issue.

• Our team will review your claim within 3–5 business days and provide a resolution.

4. Possible Resolutions:

Depending on the outcome of the review, eligible claims may result in:

• Replacement of the item.

• Store credit.

• Refund (only in specific cases).